Measuring Human Resource Efficiency and Effectiveness

Traditionally, one challenge facing the HR professional has been the measurement of the apparently intangible goals and performance of the HR department, due to the lack of adequate data. Today HR metrics provide a method of measuring the effectiveness and efficiency of the various functions of the HR department, thus resulting in a financially-accountable department. HR metrics quantify the cost and impact of employee programs and HR processes as well as measure the success (or failure) of HR initiatives. This course introduces students to HR metrics and measures, which include the concepts of cost per hire, yield ratio, turnover costs, training investment factor and revenue factor. This course will also address HR audits, HRIS design principles and reporting.